Privacy Policy

Sweet Home Blinds is a Canberra-based window furnishings business providing curtains, blinds, shutters, screens, quoting, measuring, installation, and related customer support services.

This policy applies to personal information handled by Sweet Home Blinds through our website, phone, email, showroom, social media interactions, quoting, ordering, delivery, and installation processes.

The kinds of personal information we may collect depend on how you interact with us and what service you request.

We usually collect personal information directly from you when you contact us, request a quote, submit a form, book a consultation, make a payment, place an order, or communicate with us during delivery or installation.

We may also receive information from people acting on your behalf, such as household members, builders, designers, or property representatives, where that is reasonably necessary for the service being requested.

Some information may be collected automatically through website technologies such as cookies, server logs, or analytics tools.

We may collect, hold, use, and disclose personal information for purposes reasonably connected with our business activities.

We may disclose personal information to third parties where reasonably necessary to operate our business or where required or authorised by law.

Our website may use cookies or similar technologies to support basic site functionality, understand site traffic, improve usability, and measure the effectiveness of content or campaigns.

Cookies generally do not identify you directly by themselves, but they may be linked with other information depending on how you interact with the website.

Most browsers allow you to manage cookie settings. If you disable some cookies, parts of the site may not function as intended.

We may contact you about our services, updates, or related offers where you have requested information, are an existing customer, or where otherwise permitted by law.

If you no longer wish to receive marketing communications, you may opt out at any time by contacting us or using any unsubscribe method provided.

We generally seek to work with service providers that store or process information in Australia, but some digital service providers may use infrastructure or support arrangements located overseas.

If personal information is disclosed overseas, we will take reasonable steps to ensure it is handled consistently with applicable Australian privacy requirements.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Information may be stored in physical records, email systems, cloud-based software, accounting systems, quoting tools, or customer service platforms used in the ordinary course of business.

Where information is no longer reasonably required, we aim to destroy or de-identify it, unless we are required to retain it by law or for legitimate business record-keeping purposes.

You may request access to the personal information we hold about you, and you may request correction if you believe the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

We may need to verify your identity before giving access or making corrections. In some circumstances permitted by law, access may be refused, but if that happens we will explain the reason where appropriate.

If you have a privacy question, concern, or complaint, please contact Sweet Home Blinds using the details set out below so we can investigate and respond.

If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal obligations.

The most current version published on the website will apply.